Terms of service
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/ia7nqx-pg/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/ia7nqx-pg/privacy_policy).
Frequently asked questions
What does Skinned Rats mean?
Skinned Rats represents authenticity, vulnerability, equality, and self-expression. “Skinned” means removing the mask and being your truest self. “Rats” represents the idea that no one is above anyone else. We are all human, all equal, and all chasing our own star. Skinned Rats is more than clothing. It is a community for people who value authenticity, vulnerability, individuality, and equality.
How do I know what size to order?
We recommend checking the size chart on each product page before ordering. If you are between sizes, size up for a more relaxed fit or size down for a closer fit.
How do your clothes fit?
Our pieces may vary by style Check the product description for specific fit details such as slim fit, oversized fit, cropped fit, or true-to-size fit.
How can I stay updated on new drops?
Follow us on social media instagram @skinnedrats and sign up for our sms list to receive updates on new releases, restocks, and announcements.
What payment methods do you accept?
We accept the payment methods available at checkout, including major debit/credit cards and other supported Shopify payment options.
Will the print or design fade?
Proper care helps protect the design and fabric. Wash inside out, avoid harsh detergents, and do not iron directly over printed graphics.
How should I wash my clothing?
To protect the quality of your garment, we recommend washing inside out with cold water and air drying or tumble drying on low. Avoid bleach and high heat.
How do I start a return?
Email us at ratsskinned@gmail.com with your order number, the item you want to return or exchange, and the reason for your request.
Are final sale items returnable?
Final sale, discounted, limited-release, or custom items may not be eligible for return or exchange. Please check the product description before purchasing.
Do you accept returns?
We accept returns on eligible items within 7 days of delivery. Items must be unworn, unwashed, undamaged, and in original condition.
What if my package is lost or stolen?
Skinned Rats is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If your package is missing, contact the shipping carrier first, then reach out to us and we will do our best to help.
How do I track my order?
Once your order has shipped, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking updates to appear.
How long does shipping take?
Shipping time depends on your location and the shipping option selected at checkout. Once your order ships, you will receive tracking information by email. orders will be shipped out 2-3 days after processed
Where do you ship?
We currently ship to the United States only. More shipping locations may be added in the future.
I entered the wrong shipping address. What should I do?
Please contact us immediately at ratsskinned@gmail.com If your order has not shipped yet, we will do our best to update the address. Once an order has shipped, we cannot guarantee address changes.
How can I contact Skinned Rats?
You can contact us at ratsskinned@gmail.com or message us on Instagram @skinnedrats Please include your order number if your question is about an order.
How long does it take to process my order?
Orders are usually processed within 2–5 business days. During drops, holidays, or high-volume periods, processing may take longer.
Will sold-out items restock?
Restocks are not always guaranteed. Follow us on social media or sign up for sms to stay updated on restocks, new drops, and exclusive releases.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, contact us as soon as possible at ratsskinned@gmail.com Once an order has been processed or shipped, we may not be able to make changes.